We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging including the original jewellery box and pouch. You’ll also need the receipt or proof of purchase.
These items must be sent back within 14 days of receipt. Items received after 14 days will not be accepted.
To start a return, please use the Contact Form or contact us at email@example.com.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- Customers are responsible for shipping and handling charges for returns.
- Any returns received in unsatisfactory conditions or lost in the mailing process (please ensure you get a tracking number) will not be accepted and responsibility will be held by the customer.
You can always contact us for any return question at firstname.lastname@example.org.